In these Terms and Conditions:
‘services’ includes seminars, courses and events.
‘TOP’, ‘we’ or ‘us’ means The Orangutan Project.
2.1 These Terms and Conditions apply to any purchase of goods or services from TOP.
2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.
3. Contract and Price
3.1 All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated or the product/service is exempt.
3.2 Description of goods, services and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.
3.3 By submitting an order you warrant that: you are authorised and able to make payment via the method you have chosen, monthly adoption payments are for a minimum of 12 months after the purchase date, after this time you can choose to stop the adoption or continue for the next year the information you have provided is correct. Annual Adoptions are automatically renewed and the customer is informed two weeks prior of the renewal anniversary.
3.4 A contract for purchase is only formed once we have accepted an order by issuing a receipt number.
4.1 Delivery will usually take place 7 to 10 working days after acceptance of an order, International Orders can take up to 30 days especially at busy periods e.g Christmas. However sometimes goods or services can be temporarily or permanently unavailable. TOP is not liable for any loss arising from delays in delivery or failure to deliver (although you may request a refund if you do not receive goods properly ordered: see section 6 below).
4.2 For some products we are unable to ship outside Australia or we may request additional delivery fees.
5. Refund/cancellation policy
5.1 Should you receive incorrect, damaged or faulty goods, please contact TOP within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.
5.2 To claim a refund, exchange, credit, or for further information please send an email to email@example.com
6. Warranties and liabilities
6.1 TOP excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
6.2 TOP will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any goods or services purchased, through this website.
7. Security Policy SSL
7.1 When purchasing from TOP your financial details are process by our payment gateway service provider, eWay. Payment and personal details are sent to eWay using GlobalSign SSL technology. No credit card details are stored on our servers. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information"). Personal information about visitors to our site is collected only when knowingly and voluntarily submitted by them. For example, we may need to collect such information to provide you with goods from our online store or to answer or forward any requests or enquiries. Any such data is securely stored in our online database and can only be accessed using a username and password by authorised TOP staff and volunteers.
Credit Card details
Credit card details, including card numbers and expiry dates provided through our secure shopping site in connection with adoptions, donations, memberships and/or merchandise, cannot be viewed or accessed by TOP volunteers or staff. Credit card details provided via telephone or in writing are treated confidentially and are entered into TOP's secure shopping site by the TOP Administrator, who then shreds documentation once it has been successfully processed.
From time to time, TOP collects and analyses aggregated website log files but this analysis does not permit us to identify details about individual visitors to our site.
Personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We do not engage third parties to provide you with goods or services on our behalf.
We strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
Links to other sites
We provide links to websites outside of our website. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
Problems or questions
Further Privacy Information
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website. http://www.privacy.gov.au
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